Shop Policies

Products

All items are charged in Canadian Dollars (CAD). All products are designed by and copyrighted by Tiffany Wong.


Processing & Shipping Times

Please allow 4-6 business days for processing and handling before your item is shipped out. You will receive shipment and tracking information via email once your order has been shipped. During peak times and holidays, we may experience a slight delay. 

All items are shipped from Toronto, Canada.

At this time, we are only able to provide the following services via Canada Post:

  • Regular / Expedited / Lettermail Shipping within Canada
  • Small Packet Air / Tracked Small Packet Air / Expedited Parcel within USA

Note: There is no tracking number for Lettermail Shipping, therefore we cannot be responsible for any lost packages shipped by this method.

Please note the approximate shipping times below:

  • Regular Shipping within Canada: 3-7 business days
  • Expedited Shipping within Canada: 1-4 business days
  • Lettermail Shipping within Canada: 2-5 business days
  • Small Packet / Tracked Small Packet within USA: 5-8 business days
  • Expedited within USA: 4-7 business days

*Please factor in possible delays due to customs and hand-offs to local carriers.
*During holidays and peak times, shipping times may be longer.

Shipping Costs & Duty

Shipping rates are calculated at checkout using the best Canada Post rates.

IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes and/or duties for orders to the USA. Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer/recipient of the parcel.
 
International Orders

At this time, we are unable to fulfill orders outside of the United States and Canada. Please email us at shop@tiffanywongdesign.com for any international inquiries.

Returns & Exchanges 

We want to ensure that you are satisfied with your order. You may return purchases within 7 days of receipt for refund, exchange or store credit. Any shipping fees associated with returns and exchanges are the responsibility of the customer and cannot be refunded, unless the item is damaged or defective. We are not responsible for lost returns.

For other issues and concerns, please contact us and we will do our best to rectify the issue.

All discounted items are final sale and cannot be refunded. 

Cancellations

Should you require a cancellation of your order, please email us as within 24 hours of placing your order.

Payments

We accept payments by Visa, Mastercard, Amex, Shopify Pay, Google Pay, Apple Pay and PayPal. 

Disclosure

Please note that actual colors may vary slightly from those shown due photographs, monitor color settings and production on various materials.

For any questions and concerns, please contact us at shop@tiffanywongdesign.com