Shop Policies


Products

All items are charged in US Dollars (USD). All items are produced as they are ordered therefore, order times may be slightly longer.


Processing & Shipping Times

Please allow 4-6 business days for processing and handling before your item is shipped out. You will receive shipment and tracking information via email once your order has been shipped. During peak times and holidays, we may experience a slight delay. 

Please note that items will be shipped as they are ready. Therefore, you may receive your order in multiple shipments. We apologize for any inconveniences.

At this time, we are only able to provide standard shipping to the United States and Canada. Please note the standard shipping times below:

Standard Shipping within the US: 5-12 business days or less*
Standard Canada: Can take up to 21 business days

*Historically, shipping times have been quicker than the estimated times above.
For orders outside of the US, please note that not all tracking events may be represented in real time and this sometimes makes a shipment appear to be “stuck” at a certain place/event. Please factor in possible delays due to customs and hand-offs to local carriers.

*During holidays and peak times, shipping times may be longer.
  
Standard Shipping Costs (Estimated)

 
International Orders

At this time, we are unable to fulfill orders outside of the United States and Canada. Please email us at shop@tiffanywongdesign.com for any international inquiries.

 

Returns & Exchanges 

We want to ensure that you are satisfied with your order. If your order is defective or damaged, please contact us within 30 days of order date at shop@tiffanywongdesign.com for further instruction. For other issues and concerns, please contact us and we will do our best to rectify the issue.

All discounted items are final sale and cannot be refunded. 


Cancellations

Should you require a cancellation of your order, please email us as soon as possible at shop@tiffanywongdesign.com. There is a period of time where a cancellation is possible however, If an order has already been processed and put into production, we will be unable to cancel the order. 

 

Disclosure

Please note that actual colors may vary slightly from those shown due photographs, monitor color settings and production on various materials.

 

For any questions and concerns, please contact us at shop@tiffanywongdesign.com